I recently had a highly unpleasant experience at Hotel Earls Court in London, and I feel compelled to warn others about the terrible conditions and questionable management practices at this establishment. In all my travels, I have never encountered such a distressing situation.
Upon arrival, my companions and I were given a room in the basement that had absolutely no ventilation and lacked windows. It was essentially a cramped store space with two beds that were in deplorable condition. This room was nothing like what we had booked, and we were rightfully disappointed.
When we approached the manager of Hotel Earls Court about this issue, instead of offering a solution or an apology, he callously warned us that this was the only alternative available. His attitude was confrontational, and we immediately felt unsafe and uncomfortable. This was an unnerving experience that no guest should have to endure.
In an attempt to rectify the situation, we were given another room. However, this room too was nothing like what we had originally booked. It was incredibly small, with three beds crammed into the limited space. To make matters worse, there was a washbasin positioned unnervingly close to one of the beds, making it clear that minimal care and attention to guest comfort had been given.
What truly shocked and alarmed us was the behavior and demeanor of the manager and staff members. They displayed a blatant disregard for our concerns and safety. The manager’s threat and the presence of a staff member brandishing a drill machine during our interaction was beyond unacceptable. We felt intimidated, and it was clear that the well-being of guests was not a priority for them.
To compound our disappointment, our attempts to seek assistance from Booking.com, through which we had made our reservation for Hotel Earls Court, proved fruitless. Their lack of support during this distressing ordeal further compounded our dissatisfaction.
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Considering the overall experience, I cannot stress enough how important it is for potential guests, particularly my Indian friends, to avoid booking Hotel Earls Court. The conditions were appalling, and the behavior of the staff members was nothing short of alarming. Safety should always be paramount, and it is evident that this establishment fails to meet even the most basic expectations in that regard.
I implore you to consider your well-being and peace of mind when selecting accommodations. Hotel Earls Court in London should be avoided at all costs. Save yourself the trouble and seek out more reputable and guest-oriented establishments that prioritize the comfort and safety of their visitors.
Booking.com and Hotel Earls Court are liars and fraud
Furthermore, after enduring the distressing experience at Hotel Earls Court and struggling to obtain the room we had originally booked, we decided to prioritize our safety and seek alternative accommodations. We were assured by Booking.com that a full refund would be provided due to the unacceptable circumstances we had encountered. Unfortunately, both the hotel and Booking.com failed to honor their promises and blatantly lied to us. Despite our rightful expectations, they refused to provide any form of refund for the booking, leaving us feeling deceived and taken advantage of. This unscrupulous behavior further highlights the lack of professionalism and integrity exhibited by both the hotel and the booking platform.
fully agree,. I paid online and upon arrival they say they did not receive the payment and asked me to pay again and they will refund the first payment when they get it. i had no choice because it was imposible to find an alternative immediately. Its three weeks now and no refund yet, they are crooks I wonder how copme they still hold their licence despite numerous complaints I found against them on the web.